![]() ![]() Most often, frame rate is just the root cause. Below are the default paths for both Windows and macOS computer (which can be adjusted under Preferences -> Media):įor Windows: /Users/username/AppData/Roaming/Adobe/Commonįor Mac: /Users//Library/Application Support/Adobe/Common Here it's suggested to clear Premiere's cache up to eliminate the influence of it.įrom Windows users: Go to Edit -> Media -> Media Cache and select clean.įrom Mac users: Go to Preferences -> Media -> Media Cache and select clean.Īlternatively, you can head to the media cache location and delete the files manually. If the cache is not large enough, Premiere may encounter some importing errors like video and audio are out of sync, the video fails to import and videos not importing at the full length. Try the Easiest and Most Effective Solution Solution 2 - Clear Software Cache or Check Frame Rate Setting to Avoid Video Time Not Matching Problem + If Premiere shortens its time in the same way, move on to the advanced solutions below. 6): Test the video file with importing error on any other computer or with a different user account. ![]()
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